Resources

White Paper

Management of Supplier Risks in Global Supply Chains
Supplier risk management has gained prominence in the wake of low-cost country outsourcing, geo-political instability and recurrent natural disasters. Infosys proposes a simple Supplier Risk Management (SRM) framework to mitigate such risks. ...

Optimizing the Field Force: Service Territory Management
Companies are targeting CRM as customer satisfaction contributes to the success of a service provider. Consumer-driven companies are automating their mobile workforce to reduce response time, increase first-call effectiveness and retain customers....

Spare Parts Management - An Automation Perspective
The critical nature of spare parts management in manufacturing and service operations cannot be understated. Factors such as demand unpredictability, part alternates, parts indigenization and tight control on spare parts inventory coupled with... high service levels, demand decision support to accurately ...